Frequently Asked Questions
What is the minimum order requirement?
$1000 first opening order for accepted dealers/accounts. No minimum for reordering
How do you ship the merchandise?
Mechandise is shipped via common trucking carrier or UPS when applicable
Do you ship outside the US?
Yes, we do. We ship to Puerto Rico and Canada via common trucking carrier. For other countries, please contact our customer service at (773) 376-6266 or click on the Contact Us page and submit your inquiry there.
How often does Artmax introduce new products?
We introduce new products at least twice a year. Our website is updated regularly
Does Artmax have a printed catalog or CD?
We have products on catalog and will provide you a copy after the first shipment
What if merchandise arrives damaged?
This is highly unlikely. Our packaging is meticulous to insure safety of the merchandise, but in case of damage, here is what you will need to do: Upon delivery you will need to inspect the outside packaging. If you notice any damage, or packaging is not intact, or you notice any abnormalities on the outside packaging, please indicate that on bill of lading. When you open the packaging, should you notice any damage or defects, please either call our customer service at (773) 376-6266 or click on the Contact Us page and submit your inquiry as soon as possible and within 5 business days of receipt of merchandise. On some occasions we may ask you to e-mail us digital pictures showing the damage. Rest assured that we work with you in every possible way to resolve any freight damage issues.